Who we are
Our website address is: http://canalyachting.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Cookies allow our website to remember information related to your visit, such as your preferred languages and other settings. This could facilitate your next visit and make the website more useful for you. Cookies play an important role. Without them, using the world wide web would be a far more complicated experience. They don’t identify the user personally, only the device used through a randomly generated identifier.
By using the canalyachting.com or canalyachting.gr website, you are giving your consent for cookies to be placed and read on the website or app and their connected subdomains and to have full use of our digital services.
Types of cookies used by the canalyachting.com or canalyachting.gr websites
We use three (3) types of cookies:
a) Functionality cookies (absolutely necessary)
These cookies are responsible for the key functions of our website. They are necessary for browsing our website and their features allow you access to secure sections of the website for example. The information collected through these cookies is not used for advertising purposes. The provision of basic web-based services would not be possible without these cookies.
b) Site performance cookies
Site performance cookies are used to record information with respect to how you browse on the site. This results in areas of our pages being adapted to your needs and therefore providing consistently a high-level browsing experience. Moreover, these cookies are also used to generate useful reports, enabling us to improve the performance of the site. These cookies help us to improve their digital channels. They provide information on how visitors interact with our website by collecting and submitting information anonymously.
c) Targeted advertising cookies
These cookies are used to provide content better suited to you and your interests. They can be used to send targeted advertising / offers, limiting advertising promotions or measuring the effectiveness of an advertising campaign. Thus by using these cookies, you can see targeted advertisements on our websites, depending on your interests.
Managing Cookies
We are committed to maintaining your personal data confidential. Therefore we never store information in cookies that could be used to identify you.
You may limit the cookies used by canalyachting.com or canalyachting.gr websites, taking into account the following:
If you don’t want information to be collected through the use of cookies, there is a simple procedure in most browsers that enables you to refuse the use of cookies. In order to learn how to manage cookies, go to http://www.allaboutcookies.org/manage-cookies and www.youronlinechoices.eu. Please note that you have to adjust the settings separately for each browser and each device that you use.
Canalyachting.com or canalyachting.gr websites would like to inform you that any restrictions concerning cookies could impede you from fully using certain of our services and shall not allow us to improve and customize your browsing on the canalyachting.com or canalyachting.gr websites
Privacy Policy
Introduction
We would like to assure you that for canalyachting.com or canalyachting.gr websites, the protection of our customers’ personal data is of paramount importance. That is why we are taking appropriate steps to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations laid down by the legal framework, both by the company itself and by third parties processing personal data on account of the company.
Controller – Data Protection Team (DPT)
canalyachting.com or canalyachting.gr websites, a Greek company, headquartered in Corinthos city, email: info@canalyachting.com, Tel. No: +30 6945555920, informs you that, for the purposes of its business activities, it processes personal data of its customers in accordance with applicable national law and European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and the free movement of such data (General Regulation Data Protection Law, hereinafter “Regulation”) as in force. For any matter concerning the processing of personal data, please contact us via e-mail at info@canalyachting.com.
What are the legitimate reasons for processing your personal data?
We only process the personal data you provide us [such as your name, contact details, e-mail address, telephone number, information on your travel itinerary, such as your reservation code, details of the transaction through which you made the booking, e.g. the details of the card you used to make the payment, as well as health information relating to the issue of tickets, or the reporting of passenger accidents, as well as the transfer of patients by ship] when we have a legitimate reason for doing so.
Legitimate reasons for processing your personal data are:
(a) the provision of the services you assign to us and you wish to receive from us and, consequently, the discharge of our contractual obligations in this context;
(b) the safeguarding and protection of both yours and our legitimate interests. For this purpose, we use closed circuit television (CCTV) and security cameras in order to be able to monitor and protect the security of individuals, materials, facilities, including ships;
(c) compliance with obligations under law, such as refunding fares, managing your claims for compensation, discounting fares for special categories of passengers, etc.;
(d) your consent under the specific conditions set out in the legal framework so that you may receive information regarding services, offers that are sometimes tailored to your personal preferences both by canalyachting.com or canalyachting.gr websites and/or third party affiliates that process your personal data in accordance with the framework in force at any given time;
(e) the explicit disclosure by the data subject and the processing necessary to protect the vital interests of the data subject or another natural person if the data subject is legally or physically incapable of consenting; these are the legitimate reasons why we process any information on health data provided. This is relevant when issuing tickets, reporting passenger accidents, servicing people with reduced mobility and transferring patients.
It is noted that the provision of certain personal data is a requirement for the conclusion of the contract.
How and why do we use your personal data?
• To manage your travel reservations and provide our services
When you travel with us, we use the information required for the provision of our services, such as ticketing, completing check-ins, replacing tickets or refunding fares, managing your bookings and serving you as a customer individually or in groups.
• To communicate with you and manage our relationship with you
We may need to contact you by e-mail or telephone for administrative purposes, such as confirming your bookings and payments, notifying you in regard to your itinerary, handling requests you have submitted for services not received, any material damage and, generally speaking, handling your complaints.
• To let you know about our news and offers
Once you have consented to this, we will send you promotional messages about our travel services, updates and the offers of canalyachting.com or canalyachting.gr websites, sometimes tailored to your preferences and interests, if you have chosen to do so, so that we may improve your customer experience.
• To improve our services and protect our business interests
The business purposes for which we will use your information help us improve the services we provide, meet your expectations and control transactions from our sales, so as to respond to any requests for contesting charges on your cards and manage the clearance of our sales.
• To comply with legal obligations
When, for example, we collect information relating to passenger accidents, we handle ticket replacement or refund requests, passenger compensation & vehicle damage claims, keep an archive of complaints and passenger feedback.
• To safeguard our legitimate interests and protect individuals and goods
When we use CCTV and security cameras in order to be able to monitor and protect the security of individuals, materials and facilities, including ships.
Where are your data shared?
Canalyachting.com or canalyachting.gr websites communicate your personal data to the following categories of recipients:
• State Authorities, Law Enforcement Agencies
When this is necessary for the execution of an itinerary and in accordance with the procedures laid down, and when it is necessary to provide more information in relation to the list of passengers and vehicles on specific itineraries.
• Associates of our company (agencies, call center, advertising firms, etc.)
canalyachting.com or canalyachting.gr websites work with associates to whom the company assigns the processing of personal data on its account (e.g. ticketing agencies). In such cases, canalyachting.com or canalyachting.gr websites shall remain responsible for the processing of your personal data and shall specify the details of the processing, signing a specific contract with the associates tasked with processing activities, in order to ensure that the processing is carried out in accordance with the legal framework in force and that every natural person may exercise the rights conferred on them by the legal framework freely and without hindrance.
Furthermore, canalyachting.com or canalyachting.gr websites transfer to third-party affiliates for the purpose of sending promotional material and information about products and services, provided that consent has been given by any natural person as mentioned above and that the foregoing concerning the written assignment of processing applies.
Data Storage Period
The length of the data storage period is decided on the basis of the following specific criteria, as appropriate:
• When processing is required as an obligation under provisions of the legal framework in force, your personal data will be stored for as long as required by the relevant provisions.
• When processing is done on a contractual basis, your personal data will be stored for as long as is necessary for the performance of the contract and for the foundation, exercise, and/or support of legal claims under the contract.
• For purposes of promoting products and services (marketing activities), your personal data is retained until your consent is withdrawn. You can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent during the period prior its withdrawal.
What are your rights with respect to your personal data?
Any natural person whose data are being processed by canalyachting.com or canalyachting.gr websites enjoys the following rights:
Right to access:
You have the right to be made aware and verify the legitimacy of the processing. Thus, you have the right to access the data and receive additional information concerning its processing.
Right to rectification:
You have the right to study, rectify, update or modify your personal data by sending an e-mail to info@canalyachting.com or a letter to the postal address of canalyachting.com or canalyachting.gr websites.
Right to erasure:
You have the right to request the erasure of your personal data when we process it on the basis of your consent or in order to protect our legitimate interests. In all other cases (for example, where there is a contract, an obligation to process personal data required by law, public interest), this right is subject to specific restrictions or does not exist, as the case may be.
Right to restriction of processing:
You have the right to request a restriction on the processing of your personal data in the following cases: (a) when you contest the accuracy of the personal data and until verification takes place; (b) when you oppose the erasure of personal data and request the restriction of their use instead of erasure; (c) when the personal data are not needed for processing purposes but are necessary for the foundation, exercise and support of legal claims; and (d) when you object to the processing and it is verified that there are legitimate reasons that concern us and supersede the reasons for which you oppose the processing.
Right to object:
You have the right to object at any time to the processing of your personal data where, as described above, it is necessary for the purposes of the legitimate interests we pursue as controllers, as well as for processing for direct marketing and consumer profiling purposes.
Right to portability:
You have the right to receive your personal data free of charge in a format that allows you to access, use, and edit them through commonly used editing methods. You also have the right to ask us, if technically feasible, to transfer the data directly to a different controller. Your right to do so applies to the data that you have provided to us and that is being processed by automated means based on your consent or performance of a relevant contract.
Right to withdraw consent
When processing is based on your consent, you have the right to withdraw it freely, without affecting the lawfulness of processing based on you consent before its withdrawal.
In order to exercise any of the above rights, please contact us via e-mail at info@canalyachting.com or via letter sent to the above postal address of canalyachting.com or canalyachting.gr websites.
Right to complain to the HDPA
You have the right to lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr): Call Centre: +30 210 6475600, Fax: +30 210 475628, E-mail: contact@dpa.gr
Personal Data Security
Canalyachting.com or canalyachting.gr websites apply appropriate technical and organisational measures to secure the processing of personal data and to prevent the accidental loss or destruction and unauthorized and/or unlawful access to, use, modification or disclosure of personal data. In any event, the manner in which the Internet functions and the fact that it is freely accessible by anyone cannot guarantee that unauthorised third parties will never be able to violate the technical and organisational measures applied, gaining access and potentially using personal data for unauthorised and/or illicit purposes.
Profiling
Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s personal preferences, interests or movements.
Please be advised that profiling takes place for marketing purposes when you consent to receive updates about our services and offers that have been tailored to your personal preferences and interests. Finally, profiling may take place through social networking media that canalyachting.com or canalyachting.gr websites use for marketing its products.